E-Government in Malaysia

Implementation

The implementation of e-government stared since the initiation of Multimedia Super Corridor (MSC) by government in 1996. The have many e-government successful applications such as Electronic Labour Exchange(ELX), e-filling of income tax forms, SMS alert on e-government service, online renewal of driving licenses and other application.

Problem and Solusion

However, citizen are faced some common problem with the e-government. E-government is lack of public awareness. 60 % of the public are not aware of the services offered. Citizens do not know what applications are offered by the government. To solve this problem, government needs to do more promotion in order to increase the citizen usage of e-government application. Government can have advertisement in television, newspaper and have campaign.

Citizen online behavior also is one of problem with the e-government. Malaysian still remains skeptical on e-transaction especially on online banking and buying from internet store. There will affect citizens do not have trust on e-government. Government need to do workshop at shopping mall about how the e-government operate to increase their trustiness with e-government.

Besides this, some part of citizens are faced language barrier problem. Most of the government website had in Bahasa Malaysia in pass. There had become a problem to users who cannot understand Bahasa Malaysia. However, there have English version now. This is a good solution to be friendly to all users.